Privacy Policy

1. Introduction

Groflex ("we", "our", or "us") is a software and design agency. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our tools, or engage our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — such as your name, email address, phone number, and company name when you fill out our contact form, request a quote, or use our project gameplan tool.
• Project details — information you share with us about your business, goals, and requirements when enquiring about our services.
• Usage data — anonymised analytics data such as pages visited, time spent on the site, device type, and approximate location, collected through analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or proposals.
• Deliver, personalise, and improve our services and website experience.
• Send you relevant updates about your project or our services, where you have agreed to receive them.
• Analyse website performance and improve our content and offerings.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We only share it with trusted third-party service providers that help us operate our website and business — such as email delivery, hosting, database, and analytics providers — and only to the extent necessary for them to perform their services. These providers are bound by their own privacy obligations. We may also disclose information if required by law.

5. Cookies & Analytics

Our website uses analytics tools that may set cookies or similar technologies to help us understand how visitors use the site. This data is aggregated and does not personally identify you. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

6. Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict how we process your information.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at groflex.co@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at groflex.co@gmail.com or call +92 335 9528776.